Print-on-Demand Products
Each item is produced specifically for your order. Because products are custom-made, we do not accept returns or exchanges for reasons such as:
- Ordering the wrong size
- Ordering the wrong color or design
- Change of mind
- Buyer’s remorse
- Accidental orders
Please review all product descriptions, sizing charts, and order details carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If you receive an item that is:
- Damaged during shipping
- Defective or faulty
- Incorrect (wrong product, design, color, or size sent)
please contact us within 14 days of delivery.
To process your claim, please provide:
- Your order number
- A description of the issue
- Clear photographs showing the problem
Once the issue has been verified, we will offer, at our discretion:
- A replacement item at no additional cost, or
- A full refund
Exchanges
We only offer exchanges when a product arrives damaged, defective, or incorrect.
We do not offer exchanges for:
- Incorrect size selected by the customer
- Personal preference
- Ordering mistakes
Customers are responsible for selecting the correct size using the sizing information provided on each product page.
Returns
Because our products are custom-made and produced on demand, we do not accept returns of non-defective merchandise.
Returns may only be authorized when:
- The item is defective
- The item arrives damaged
- We shipped the wrong product
Unauthorized returns will not be accepted.
Refunds
Approved refunds will be processed to the original payment method used for the purchase.
Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.
Shipping costs are non-refundable unless the refund is due to our error or a defective product.
Lost Packages
If a package is confirmed as lost in transit by the shipping carrier, please contact us. We will investigate the issue and, where appropriate, arrange a replacement or refund.
Contact Us
If you have any questions regarding this Refund and Returns Policy, please contact us at:
Email: modotugawear@gmail.com
By placing an order with us, you acknowledge that you have read and agree to this Refund and Returns Policy.